FAQs

How do I contact Vessel Support?

• The fastest way to reach us is either by email or chat.
• We work Monday - Friday 9am - 5pm and look forward to hearing from you!

(Bank holidays are not included in these hours)

• Email: info@vesselgolf.uk
• Phone - 0115 9413814

How long will my order take to arrive? 

• We aim to deliver all orders within 2 - 4 working days depending on location.

What if my order is incorrect/missing?

• If missing, please contact info@vesselgolf.uk after a minimum of 7 full days, sometimes parcels don’t stay together and usually follow 
• If incorrect, please contact using one of the above methods.

How long does it take for my embroidery items to arrive?

• If you would like embroidery this process takes a minimum of 3 weeks from the visual being approved 

How to return an item if I am unhappy and where should I send it to?

• Please email us on info@vesselgolf.uk with your order number 
• Then please send your return, tracked, with your order number inside to:

Vessel UK

Unit 1

Armitage Business park 

Private Road No 3 

Colwick 

Nottingham

NG4 2TB

The team will check it is unused with original packaging and labels attached, they will initiate a refund as per our terms and conditions and accounts will let you know. 

RETURNS POLICY

• Alternatively you can arrange a return with us for £20 and we can arrange a collection through DHL, please contact us to arrange a return.
• We do not offer free returns unless the bag is incorrect or damaged on arrival.

How do I open a Warranty claim for my item?

• Please email info@vesselgolf.uk with the following information to submit a warranty claim:

First Name:

Last Name:

Shipping Address:

Phone Number:

Order Number or receipt:

2-3 photos or videos of the defect:

If images cannot be added due to size, please send via Whatsapp

Can I purchase spare parts on your website?

• Yes, we offer leg clips, rubber feet, zips and a selection of miscellaneous parts 
• These can all be found on our website if you click the search button 
• Any issues then please email info@vesselgolf.uk 

What are the options for personalisation?

• We offer embroidery on majority of the items, we offer logos or names or both
• Names - our font options are Ariel, Ariel Bold, or Script 
• Logos - feel free to email us your logo and we can pop together a visual for you 
• All these items can be purchased directly from our website 
• Personalisation - name
• Personalization - Logo

If you are unsure about anything then please email  info@vesselgolf.uk 

I am a Golf Club / Golf Pros wanting to set up an account?

• Please email info@vesselgolf.uk and we will get back to you with all the information 

Who do I contact if my country isn't listed?

• Please email info@vesselgolf.uk and we will be able to put you in contact with the correct person 
• Please note, some countries charge import tax on receipt of the item, please consider this when ordering as this is the responsibility of the customer when purchasing.

How much is postage?

• Within the UK 
• Postage over £100 is FREE
• Postage under £100 is £4.99 

For outside the UK please visit our DELIVERY PAGE 

How do I use the Combination Lock?

Here are the steps to set up your combination lock:

1. Align all the numbers in the middle column to "000" (with the arrow pointing down), then pull the top of the lock to open it.
2. Rotate the top of the lock 180 degrees, then push it down. Now, set your desired three-digit code.
3. Once the code is set, pull up on the top of the lock and rotate it 180 degrees back to its original position.
4. Your new code is now set. You can lock and unlock the lock using this code.